Ready to ship in 1-2 business days
from United States (US)
Shipping Policy
Please allow us 1-2 business days to pick and pack your order for shipment. You will be notified as soon as your order is shipped
Refund Policy
Return/Refund Policy
As part of our commitment to our customers, we at Emmanuel African Market stands behind our products and we want you to be as happy with them. Friendship, fairness and satisfaction is our commitment to you. If for any reason you’re unsatisfied we encourage you to contact us at 862-336-2277 between the hours of 9:00 am and 6:00 pm EST or via email at order@emmanuelfoods.com
We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you ordered. If you have received an incorrect item, DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
We’ll do our best to minimize product damage in transit; however, some foods can experience damages during shipment. If your food product arrived damaged or contaminated in any way, please contact us immediately and we will do our best to resolve the issue.
Please DO NOT return any food product without contacting us first for specific information regarding the return process.
Returns:
For instance where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 2 days of receiving your shipment for a refund or exchange.
Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:
• Change of mind
• Products that have been opened or tampered with or are not in their original condition.
• Incorrect orders made by the recipient
Once your return is received and inspected, we will send you an email with confirmation of receipt. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.
Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”
Late or missing refunds (if applicable)
If you haven’t received a refund after five (5) business days, please check with your bank or Credit Card Company as it may take some time before your refund is posted. If you have to contact us for further assistance, we can be reached at order@emmanuelfoods.com.
Shipping to Unique
Products should only be shipped to us if you have been instructed to do so by one of our Customer Service Representatives. You will be responsible for paying for your own shipping costs for any returning item(s). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a tractable shipping service or purchase a shipping insurance. We don’t guarantee that we will receive your returned item.
Substitution Policy:
We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items are limited due to demands, discontinued or unavailable. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.
If you have any questions or concerns relating to refunds, please contact us at 862-336-2277 or via email order@emmanuelfoods.com
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